Terms & Conditions of Sale & Service

1. Interpretation

1.1 "Company" means RS Industrial Services (North East) Ltd.

1.2 "Customer" means the person, firm, or company purchasing Goods or Services.

1.3 "Goods" means industrial supplies, lifting equipment, and spares.

1.4 "Services" means crane repairs, inspections, installation, and training courses.

2. Basis of Contract

2.1 All orders are accepted strictly in accordance with these Conditions.

2.2 For business customers, these terms apply to the exclusion of any other terms that the Customer seeks to impose or incorporate.

3. Supply of Services (Crane & Engineering)

3.1 The Company shall supply the Services to the Customer in accordance with the Service Specification in all material respects.

3.2 24/7 Breakdown: While we endeavour to attend emergency breakdowns within agreed timeframes, strictly specified response times are only guaranteed for Contract Customers.

3.3 Access: The Customer must provide safe access to the site and equipment (including MEWPs if necessary) to allow our engineers to perform their duties.

3.4 LOLER Inspections: It is the Customer's responsibility to ensure equipment is available for inspection at the scheduled time. Aborted visits due to unavailability will be charged.

4. Supply of Goods

4.1 Delivery: Dates quoted for delivery are approximate only. The Company shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event.

4.2 Title & Risk: Risk in the Goods shall pass to the Customer on completion of delivery. Title to the Goods shall not pass until the Company receives payment in full.

5. Training Courses

5.1 Cancellations: Courses cancelled by the Customer less than 5 working days before the start date will be charged at 100% of the fee.

5.2 Prerequisites: It is the Customer's responsibility to ensure delegates meet the physical and medical requirements for courses (e.g., working at height, operating machinery).

5.3 Certification: Certificates will only be released upon receipt of full payment.

6. Payment Terms

6.1 Unless otherwise agreed in writing, payment is due 30 days from the date of invoice for account holders.

6.2 We reserve the right to charge interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.

7. Limitation of Liability

7.1 Nothing in these Conditions shall limit the Company's liability for death or personal injury caused by its negligence.

7.2 Subject to clause

7.1, the Company shall not be liable to the Customer for any loss of profit, loss of production, or any indirect or consequential loss arising under or in connection with the Contract.