1. Introduction
RS Industrial Services (North East) Ltd ("RSIS", "we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal data of our B2B clients, website visitors, and trainees. We operate in full accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect information to facilitate trade, training certification, and service delivery. This may include:
Identity Data: Name, job title, and username.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account and payment card details (processed securely via third-party gateways).
Transaction Data: Details of products and services you have purchased from us.
Technical Data: IP address, browser type, and operating system (via Cookies).
Training Data: Date of birth and National Insurance numbers (specifically required for accrediting bodies like RTITB, IPAF, and CPCS certification).
3. How We Use Your Data
We process your data for the following lawful reasons:
Contractual Necessity: To process orders, schedule crane repairs, and deliver training courses.
Legal Obligation: To maintain records for HMRC, HSE (LOLER/PUWER records), and accrediting bodies.
Legitimate Interest: To improve our services, send relevant B2B marketing communications (which you can opt-out of), and ensure network security.
4. Data Sharing
We do not sell your data. We may share your data with:
Service Providers: Logistics companies (for delivery), IT support, and payment processors.
Accrediting Bodies: IPAF, RTITB, LEEA, and other certification bodies for the purpose of validating training awards.
Regulatory Authorities: HMRC, HSE, and law enforcement if legally required.
5. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is limited to employees, agents, and contractors who have a business need to know.
6. Your Rights
Under GDPR, you have the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data ("Right to be forgotten").
Object to processing (e.g., for marketing purposes).
To exercise any of these rights, please contact our Data Protection Officer at: compliance@rsis.co.uk
7. Cookie Policy
Our website uses cookies to distinguish you from other users. This helps us provide a good experience when you browse our website and allows us to improve our site.
Strictly Necessary Cookies: Required for the operation of the website (e.g., shopping cart).
Analytical/Performance Cookies: Allow us to count visitors and see how they move around the site (Google Analytics).
Functionality Cookies: Used to recognise you when you return to our website.
You can block cookies by activating the setting on your browser, but this may affect site functionality.